Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and outcomes are determined by chance or other game mechanics. Past results do not predict future results, and a losing session does not make a win more likely. Avoid strategies or claims that suggest losses can be recovered through further play.

Only gamble with money you can afford to lose after your essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, household bills, food, education, medical costs or money set aside for other important commitments. Never borrow money, use credit intended for necessities or sell personal belongings to fund gambling.

Practical principles

• Set a spending limit before you start and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday household finances where possible.
• Do not gamble when you are upset, tired, angry, under the influence of alcohol or affected by medication.
• Do not chase losses or increase your stakes to try to win back money.
• Do not treat gambling as a source of income or a solution to financial problems.
• Remember that a win is not a reason to continue playing beyond your planned limit.
• Keep your gambling account private and do not allow other people to use it.

Players must meet the applicable minimum age requirement before using online gambling services. Do not gamble if you are under 18. Parents and carers should take steps to prevent children from accessing gambling accounts, devices or payment methods.

Set limits and manage your play

Planning your play in advance can help you remain in control. Consider the amount of money you are willing to spend and the time you are willing to spend playing. Once a limit has been reached, stop playing rather than changing the limit in the moment. A limit is most effective when it is decided before emotions, excitement or losses influence your choices.

Account and play controls

Where available, responsible gambling tools may allow you to manage deposits, spending, playing time, session length or access to the account. The controls available, the way they operate and the time required for a change to take effect may depend on the relevant service and applicable requirements. Review the information shown in your account and choose controls that match your personal budget.

• Use deposit or spending limits to restrict the amount you can add or spend over a selected period.
• Use session or time reminders to stay aware of how long you have been playing.
• Take a break if you notice that you are playing longer or spending more than planned.
• Request a temporary break when you want time away from gambling without permanently closing your account.
• Ask for account closure or self-exclusion if you need stronger protection from gambling access.
• Do not remove a control simply because you are hoping to recover a loss.

If you decide that a break or self-exclusion is appropriate, contact the relevant support channel through the website and follow the available instructions. A self-exclusion request should be taken seriously. During a break, do not open another account or use another person's account to continue gambling. You can also ask trusted people to support your decision and help you avoid access.

Before making a deposit or placing a wager, check the displayed information about the transaction and your available balance. Keep your account details accurate and tell the operator if your circumstances change in a way that affects your ability to gamble safely.

Recognise when gambling may be causing harm

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, occupation or previous experience. The important question is not how often you gamble, but whether gambling is causing difficulty or feels difficult to control. You do not need to wait for a major crisis before asking for help.

Possible warning signs

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently while working, studying, resting or spending time with others.
• Chasing losses or believing that a big win is needed to put things right.
• Hiding or minimising the amount of time or money spent gambling.
• Borrowing money, using savings or missing bills because of gambling.
• Feeling restless, anxious, irritable or low when trying to stop.
• Gambling to escape stress, loneliness, boredom or other difficult feelings.
• Neglecting work, study, family, health, sleep or other responsibilities.
• Arguing with family or friends about gambling.
• Trying to cut back or stop but returning to gambling repeatedly.
• Selling possessions or taking financial risks to continue gambling.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs sound familiar, stop and review your gambling. Consider applying a break or self-exclusion, blocking access to gambling websites and applications, speaking openly with someone you trust and seeking professional support. A financial counsellor can help with budgeting and debt concerns, while a qualified health professional or gambling counsellor can help with urges, stress and related wellbeing issues.

If gambling is affecting someone close to you, approach the conversation calmly and without blame. Explain what you have noticed, encourage the person to seek support and protect shared finances where appropriate. You cannot control another person's gambling, but you can set boundaries and seek help for yourself.

Getting help in Australia

Support is available across Australia for people affected by gambling, including family members and friends. Gambling Help Online and local gambling support services provide information, counselling and guidance about reducing or stopping gambling. Services may offer online, telephone or face-to-face support, subject to their own availability and eligibility arrangements.

You can also speak with your doctor, a psychologist, a counsellor, a financial counsellor or a trusted community service. These professionals can help you understand what is happening, make a practical plan and address related concerns such as anxiety, depression, relationship problems or financial stress. Seeking support early can make it easier to regain control.

If you need immediate help

If gambling has contributed to an immediate safety concern, severe distress or thoughts of self-harm, stop gambling and seek urgent assistance from emergency services, a crisis service or a qualified health professional in your area. If possible, move away from gambling access, tell someone you trust how you are feeling and do not remain alone with an immediate safety concern.

Nelspin Casino encourages players to use available responsible gambling tools and to seek independent support whenever needed. Our general information is not a substitute for financial, medical or psychological advice. Gambling services, support options and legal requirements can change, so check the current information provided by the relevant Australian service or authority.

1. Stop playing and avoid making further deposits while you consider your options.
2. Record any concerns about time, spending, debt or the effect of gambling on your life.
3. Apply a suitable limit, temporary break or self-exclusion through the available account controls.
4. Tell a trusted person and ask them to help you follow your plan.
5. Contact Gambling Help Online, a local gambling support service or a qualified professional.
6. Review your progress regularly and ask for additional support if you find it difficult to maintain your plan.